Terms and Conditions
September 7, 2022 (revision 1-2022)
Please read this document before registering or using the services.
This document is a binding agreement between you and the online casino Vibe Casino (hereinafter referred to as the Company, managed by:
- Everum N.V., registered address Kaya Richard J.Beaujon Z/N, Curaçao. Everum N.V. is licensed by Curaçao eGaming, on the basis of a license issued by the Government of the Netherlands Antilles.
The Company provides services through the following web sites: vibecasino.com, vibecasino.eu, vibecasino.ru, vibecasino.net.
The web site operations and payment processing are carried out by Vibe (CY) Limited, 58, Kolonakiou str, 1st floor, Limassol, Cyprus, 4103.
The English language version of these terms and conditions is the only legal basis of the relationship between the player and Vibe. In any case of discrepancy between any other language the Terms and Conditions in the English language shall prevail. In case of the Terms and Conditions are offed in different languages, all versions reflect the same principles.
By registering and accepting the terms of this agreement, you agree that you participate in the games for your own discretion and risk.
You can participate in the games, only if over the age of 18 years and it is legal, that is not contrary to the laws of the country where you are playing.
Registration and use of services of Vibe Casino is prohibited to residents of the following countries: Australia, Belgium, Hungary, Cyprus, Denmark, Italy, France, Germany, Ireland, Malta, Netherlands, Portugal, Slovak Republic, Republic of Lithuania, Slovenia, Spain, Sweden, United Kingdom, United States.
Please check this page for NetEnt games restrictions list.
The software, user interface, web sites graphics of the Company available to players is the intellectual property of the Company and is intended solely for personal use by a player.
In order to participate in the games presented by Vibe Casino, you need to register. You agree to provide true and accurate information: last name, first name, date of birth, place of residence, a valid phone number, an email address. In case of change of the above data, you should notify about that immediately. The information you provide to us during or after opening the account is subject to KYC, Privacy and Data Management policy.
The Company has the right to refuse a player to open an account without explanation. However contractual obligations already made will be honoured.
One player is entitled to open one account. It is forbidden to open additional accounts to family members, or use a single IP address, computer or other device without the prior written permission of the Company.
By creating an account at Vibe Casino a player confirms that he/she is not involved in any kind of fraudulent transactions and does not use any software while playing.
The Company strictly prohibits players from selling, transferring and/or acquiring accounts to or from other players.
It is prohibited for players to transfer funds to accounts held by other players.
By opening an account at the casino, the player confirms their agreement with the full text of this Terms and Condition, including all additional policies and pages referenced here.
3. Financial transactions
To play for real money you need to fund your account (make a deposit) with one of the methods presented in the Cashier menu. A player is allowed to use only his/her personally owned credit/debit card or account in a payment system.
If you play a game or service with real money, the money are drawn from your player account instantly. Company does not provide any returns, refunds or cancellations after real money bet is placed and lost.
Сompany may set minimum and maximum amount of deposit in a single operation, the daily limit, or any other restriction on its own discretion. Limits may vary depending on the method of deposit, the level of your account, or other factors. If the limit is less than the required one the Company can increase it up to the required amount after the verification of identity or without it.
Players should not treat the Company as a financial institution and shall not expect interest on their deposit.
Anti-Money Laundering: The player binds himself that it is unlawful to deposit any money from ill-gotten means. The Company checks and reviews all transactions to prevent money laundering. Should the company notice any suspicion transaction, these will be reported to the relevant Authorities.
A player has the right to withdraw funds from his/her account at any time provided that he/she doesn’t have any pending bonuses or other restrictions on account. For more information on withdrawals and bonuses please refer to Accounts, Payouts and Bonuses policy.
Before the first withdrawal of funds a player must complete KYC checks detailed in KYC, Privacy and Data Management policy. All withdrawals are also the subject of our AML policy.
Withdrawal procedure including priority withdrawals and commissions is detailed in Accounts, Payouts and Bonuses policy.
4. The bonus system
Vibe Casino has the right to award its players various bonuses. Details on the bonuses available in the casino and their terms and conditions of use are available on Accounts, Payouts and Bonuses page.
5. Responsible Gaming
By registering in Vibe Casino you must understand that participation in the games is associated with the risk of losing money. Vibe Casino is for responsible gaming and provides players the following control methods:
Player set limits
A player can manually set his/her own daily, weekly and monthly deposit limits. To do this, write to email@example.com, or visit "Responsible Gaming" – “Deposit Limits” section on the web site of the Company. Please note that setting a lower limit will take effect immediately, while higher limits are set only after 24 hours from request, if approved by the Company.
Temporary or indefinite blocking of the account
Players can block the account for a certain period of time during which they will not be able to participate in games and promotions, make deposits.
Players can choose from the following lock periods: 1 day, 3 days, a week, 1 month, 6 months, 1 year and indefinite. To temporarily lock the account visit "Responsible Gaming" – “Temporarily account lockout” section on the web site or write email to firstname.lastname@example.org, specifying your login and lock time.
If you have set a temporary account blocking the Company will be able to reduce its term only 24 hours after request. If you have set indefinite account blocking, the account unlock is only possible upon written request from a player. If approved by the Company such account will be open in 7 days after receipt of the request.
If a player is willing to close their account he/she must withdraw the remaining balance, withdrawal request will be completed within 24 hours.
6. Personal Information
Vibe Casino appreciates player’s right for confidentiality of information. The data obtained during registration and financial operations is required for the functioning of the Company, interaction with payment operators and is not intended for distribution to third parties.
Vibe Casino does not store information on players’ credit or debit cards. This information is stored by payment operator, licensed in accordance with the requirements of Visa and MasterCard.
Vibe Casino may disclose personal information only when necessary to prevent the money laundering, judicial or other proceedings.
Players are responsible for safety of the data required to access their accounts. The Company is not responsible for loss of funds due to a player’s loss of access to his/her account.
The Company may use your email address and postal address for notifications regarding your account, different promotions, bonuses. You may opt out of receiving such messages through the appropriate settings on your account or using the link in e-mails.
Full details of how we manage information you provided to us are available in KYC, Privacy and Data Management policy.
7. Limitation of Liability
The Company, its employees, partners and suppliers of Vibe Casino:
• Do not guarantee that the presented games are error-free;
• Do not guarantee that the services of Vibe Casino will be available without interruption;
• Are not responsible for any loss, whether direct or indirect, caused by the use of web site and participation in games.
You understand and agree that any bets made during system malfunction or failure of the game are considered invalid. All funds and winnings received as a result of these bets should be written off.
You agree not to harm the Company, its officers, directors, partners and service providers, not to make any kind of lawsuits and claims, agree to fully compensate all costs, expenses caused by the use of the Company's web site and participation in games.
Errors: In the event that a Game is started but miscarries due to a failure including errors in the published pay tables, Vibe shall refund the amount wagered in the Game to you in an approved manner. In the event that a game is started but miscarries due to a failure deriving from your system or deriving from a network error, Vibe shall refund the amount wagered in the Game to you in an approved manner. If the Game was completed from the server system, Vibe shall treat the Game as fully completed. This includes the withdrawal of the amount wagered and granting of all winnings that were produced as Game outcome. This may also include the granting of all winnings during bonus games that may have been granted as the outcome of the aborted game.
Bet Acceptance: Vibe reserves the right to refuse or limit Bets from any player, for any reason and without prior explanation as well as the right to refuse registration on its website. In cases of apparent violation of any rule(s) by the customer or any other wrongdoing, Vibe reserve the right to close an existing account and a refund on any existing Bets will be paid.
Game Cancellation: Vibe reserves the right to cancel any of the offered games on its websites
8. Changes in the conditions of the Agreement
The Company may amend this Agreement without notice. If changes can significantly affect the previously established rights and responsibilities of a player, the Company will notify of such changes prior to their coming into force.
9. Termination of the Agreement
If you provide false information about yourself, violated the provisions of this Agreement or we have reasonable grounds to believe that you have done this, the Company has the right to suspend or close your account. In case of closure or suspension of an account The Company may confiscate any funds won by you, and use the account balance to cover potential or existing damage or loss.
The Company reserves the right to suspend your account in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the Casino services, website and/or systems:
- Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit / take advantage from game engine design.
- Syndication: The Company become aware that you are a member or a part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
- Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.
- The Company become aware that you have been found guilty of fraudulent or collusive behaviour at another online gaming business including charge-backs, collusion, or criminal activities.
The Company also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the above mentioned activities.
Inactive/Dormant and Closed Accounts: If a player does not access his/her account within 12 months, the Company will deem an account as being ‘inactive’. If a player does not access his/her account and does not place a transaction within 30 months, the Company will deem the account as ‘dormant’. All funds keep in the players’ account which are deemed to be ‘dormant’ will be transferred to the players’ account if satisfactory located, or transferred to the licensing authority. All players shall contact the Company on email@example.com for any difficulties and the procedure in this regard.
10. Restrictions for NetEnt games
Absolute Restriction: United States of America, United Kingdom, Spain, France and Italy.
Blacklisted Territories: NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
Regulated Territories: Only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Branded Game Territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Planet of the Apes Video Slot: In addition to the jurisdictions set out in this paragraph must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot: must not be offered in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Narcos Video Slot: in addition to the jurisdictions set out in this paragraph, must not be offered in the following territories: China, Indonesia, South Korea.
Universal Monsters: (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
11. Applicable law. Complaints
The Company will make every effort to address emerging disputes through negotiations. In case of impossibility of such solution the dispute shall be settled in accordance with the laws and jurisdiction of the courts of the Netherlands Antilles.
Complaints: If you are not satisfied with the quality of service provided by Vibe Casino, you have several ways of resolve the issue.
Ask your question or submit your complain directly to Vibe Casino Management by sending email to firstname.lastname@example.org. Please describe your question with all details you have and we will come back to you within 72 hours.
Players are also entitled to make a complaint with independent regulatory bodies, as described on Complaints page.